mermeTerms of service
Last updated: 16 September 2026
These terms govern your use of merme's products and websites. By signing in you agree to them. If you use merme on behalf of a company, you confirm you are allowed to accept these terms for it.
1. The service
merme provides AI products for businesses — today the meeting assistant, which joins online meetings, transcribes them and produces notes, and further products as they launch. Features may change; we announce material changes in the app.
2. Accounts and workspaces
You sign in with a Google account. A workspace is created for your company from your email domain; the first person from a domain becomes its admin. Admins invite members and grant roles: Host (can have merme join meetings, owns and shares notes) and Viewer (reads notes shared with them). The billing owner attaches the payment method and supersedes admins on billing matters. You are responsible for what happens under your account.
3. Prepaid hours
Meeting capture is metered in bot time and paid for with prepaid hours. Every new workspace receives 5 free hours. Packages are bought once, are not subscriptions, and unused hours do not expire. Prices are shown on the product page and include VAT where applicable. Refunds for unused hours are handled case by case — write to support@merme.ai.
4. Acceptable use
You may only have merme join meetings you are entitled to record. You are responsible for informing participants and for complying with the recording and data-protection laws that apply to you. Do not use merme to record people without their knowledge where the law requires consent, to process data you have no right to, or to interfere with the service or its vendors.
5. Your content
Your meetings, transcripts and notes are yours. We process them only to provide the service, as described in the privacy policy, and never use them to train models. You can export notes as Markdown and delete them at any time.
6. Availability
We aim for merme to be reliable, but the service is provided as is: a bot may fail to join, a vendor may be down, a transcript may contain errors. Always keep your own records for anything critical. We do not guarantee uninterrupted availability.
7. Liability
To the extent the law allows, merme's total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential loss, or for decisions made on the basis of AI-generated notes.
8. Termination
You can stop using merme and delete your account at any time. We may suspend or terminate accounts that breach these terms, with notice where reasonable. On termination we delete your data as described in the privacy policy.
9. Changes to these terms
We may update these terms; the date at the top shows the current version. Material changes are announced in the app and by email at least 14 days before they take effect.
10. Governing law
These terms are governed by the laws of Georgia. Disputes are resolved by the courts of Tbilisi, unless mandatory consumer law gives you another forum.
11. Contact
merme, Tbilisi, Georgia — support@merme.ai.
Questions about these terms: support@merme.ai