Using Merme products

How it works

1. 01
   Create an account

   Create your workspace.
2. 02
   Connect your calendar

   Scheduled meetings appear in your workspace.
3. 03
   Choose meetings

   Choose which meetings Merme Meet joins.
4. 04
   Invite your team

   Add colleagues and assign their roles.
5. 05
   Get your notes

   View meeting summaries, decisions and tasks.

Signing in: Google and Microsoft

You can use a personal, work or school Google or Microsoft account. When you sign in, Merme receives only your name and email address. Calendar access is granted separately when you connect it.

For a work or school account, Merme uses your email only when Microsoft confirms that your organization owns its domain. If it doesn't, sign in with Google instead, or ask your IT administrator to verify the domain in Microsoft Entra.

Connecting a calendar

Connect Google Calendar, Outlook or both in Settings → Calendars. Merme finds meetings with Google Meet, Zoom or Microsoft Teams links and joins the ones you choose.

Google CalendarRead-only access.

Outlook calendarMicrosoft 365 or Outlook.com. Use the account you sign in to Merme with, or an account with the same email address.

Merme reads the meeting title, time, participants and link. It does not change your calendar and stores only events with a meeting link.

If connecting Outlook requires administrator approval, follow the Microsoft Entra instructions above.

How the bot joins a meeting

Merme joins your selected meeting about a minute before it starts (for Zoom, at the start). It appears in the participant list as “Merme Meet - bot”, with its microphone and camera off.

The bot posts a recording notice in the chat if chat is enabled. The meeting host must also tell participants that the meeting is being recorded.

• Turn joining on or off for a specific meeting from the Meetings page.
• For a meeting outside your calendar, paste its link into “Join now”.
• An administrator can manage automatic joining for 1:1 meetings in Settings.

Google Meet, Zoom and Microsoft Teams

Google MeetNo separate connection is needed. Merme joins through the meeting link.

ZoomNo separate connection is needed: Merme joins through the meeting link. Use a link with a numeric meeting ID and, if the meeting has one, its passcode; personal links and Zoom for Government are not supported.

Microsoft TeamsThe organizer must admit the bot from the lobby. If it is not admitted within 10 minutes, it leaves. Time spent in the lobby counts toward your hours.

Zoom: Merme's bot joins with the meeting's link. Nobody connects a Zoom account, and nothing is installed. It joins as “Merme Meet - bot”, as on Google Meet and Teams; if the meeting has a waiting room, the host admits it from there. When the meeting has a passcode, the link must carry it (the ?pwd=… part, which the invite link includes). Zoom personal links (zoom.us/my/…) and Zoom for Government meetings aren't supported.

Microsoft Teams: Teams puts guests in the lobby, so the organizer has to admit “Merme Meet - bot” when it asks to join, or set “Who can bypass the lobby” to Everyone in the meeting options. If nobody admits the bot within 10 minutes it leaves, the meeting shows “wasn't admitted”, and the time it waited counts toward your hours.

Reading and sharing notes

Notes arrive shortly after the call ends: agenda, key topics, action items with owners, and a summary, all in the meeting's language. The Host whose bot joined owns the notes.

Hosts can share with a colleague by email, with the whole workspace, or with a sign-in link or a public link that expires after 7, 30 or 90 days. Export downloads the notes as Markdown.

Roles: Admin, Host, Viewer

A workspace has three roles. An admin can assign roles when inviting team members or change them later from the Team page.

One of the admins is the billing owner: they buy hours and have the final say on billing matters. The role can be handed to another admin from the Team page.

Hours and billing

Every new workspace starts with 5 free hours. Hours are consumed by the time the bot spends in meetings and never expire. Prepaid packages are bought once, with no monthly subscription.

Purchasing a package

Choose your preferred package and email us at support@merme.ai.

Refunds

Refunds for unused hours are handled case by case. Write to support@merme.ai.

Revoking access and deleting data

Revoking access

You can disconnect a calendar at any time:

• Google: Revoke Merme’s access in your Google Account settings.
• Outlook: Settings → Calendars → Disconnect.

Revoking access does not delete existing notes.

Deleting data

You can delete your account yourself in Settings → Danger zone. If you are the billing owner of a workspace you share with others, first hand that role to another Admin on the Team page. Deletion takes effect immediately and cannot be undone: a workspace where you are the only member is deleted with all its meetings, notes and remaining hours, while in a workspace you share with others the meetings and notes stay for your colleagues. You can also ask us to delete your account: email support@merme.ai from your account email address. A single note can't yet be deleted in the app: one of its owners or a workspace Admin can ask us to delete it at support@merme.ai.

For meeting participants

Contact the meeting host for access to the notes. You can write to us to request that your name be removed from the meeting's notes.

See the privacy policy for details.